9bat's Privacy Policy

Introduction & Scope of Policy

9bat ("we", "our", "platform") is an online casino and betting service provider serving users in Bangladesh. This privacy policy ("policy") applies to the 9bat website and all related services.

When you visit the 9bat website, open an account, or use any of our services, you agree to the terms set out in this policy. This policy is designed to ensure the protection of your personal information and to demonstrate our commitment to transparency.

If this policy changes, we will update it on the website and, where applicable, notify registered users. Continued use of the platform after a policy change will be considered acceptance of the new policy.

Information We Collect

9bat collects certain information about you for various purposes. The types of information collected are listed below:

2.1 Registration & Identity Information

Information you provide when creating an account, such as:

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• Documents submitted for identity verification (where required)

2.2 Financial & Transaction Information

We collect your payment-related information to process deposits and withdrawals. 9bat handles transactions only through bKash, Nagad, and Rocket. We keep records of your mobile wallet number, transaction history, and deposit and withdrawal amounts. We never store your full financial account details or PIN numbers.

2.3 Technical & Usage Information

Information collected automatically when you use our website or platform:

• IP address and device information
• Browser type and operating system
• Time of access and usage patterns on the website
• Cookie and session data

2.4 Communication Information

When you contact our support team via live chat or email, a record of that conversation may be stored. This is done for the purpose of improving service quality and resolving complaints.

Purpose of Using Your Information

9bat uses your information only for the following legitimate purposes:

• Account management: Creating, verifying, and keeping your account secure.
• Service delivery: Ensuring gaming, betting, and payment services operate properly.
• Financial transaction processing: Completing deposit and withdrawal requests.
• Customer support: Resolving your complaints, questions, and issues.
• Security: Detecting and preventing fraudulent activity.
• Responsible gaming: Identifying unusual usage patterns to help protect users.
• Communication: Sending important platform updates and security notices.
• Service improvement: Conducting analysis and research to improve the user experience.

Information Sharing & Disclosure

9bat treats the confidentiality of your information as a top priority. Information may be shared with third parties only in the following cases:

4.1 Payment Processing Partners

The minimum information required to complete transactions through bKash, Nagad, and Rocket is shared with the respective service providers. That information is governed by their own privacy policies.

4.2 Technology & Infrastructure Service Providers

Providers of technical services such as server hosting, database management, and cybersecurity may have limited access to data. They operate under strict confidentiality agreements.

4.3 Legal Obligations

Information may be disclosed as required to comply with a legal order or lawful request from a competent court, regulatory authority, or law enforcement agency.

4.4 Fraud Prevention

Information may be shared with relevant authorities to assist in the investigation of financial fraud, money laundering, or any other unlawful activity.

Cookies & Tracking Technologies

The 9bat website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser.

5.1 Essential Cookies

These are necessary for the platform's core functions — such as maintaining login sessions, verifying security, and remembering your preferences. Without these cookies, 9bat will not work properly.

5.2 Performance & Analytics Cookies

These cookies help us understand how users are using the website, which pages are most popular, and where improvements are needed. This information is used in aggregated and anonymous form.

5.3 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some features of the platform to stop working correctly.

Data Retention & Security

6.1 Security Measures

9bat uses industry-standard technologies to keep your information secure:

• SSL (Secure Socket Layer) encryption — protects data during transmission
• Encrypted databases — stored data is kept in encrypted form
• Firewalls and security monitoring — prevents unauthorized access
• Regular security audits and updates
• Restricted staff access — only staff with a genuine need can view sensitive information

6.2 Data Retention Period

We retain your information for as long as your account is active or as needed to provide services. Even after an account is closed, some information may be kept for a defined period to meet legal obligations, resolve disputes, and enforce agreements.

6.3 Response to a Data Breach

In the event of a data breach, 9bat will promptly notify affected users and take the necessary steps to address the situation.

Your Rights

As a 9bat user, you have the following rights:

7.1 Right to Access

You have the right to request information about what data we hold about you and how we are using it.

7.2 Right to Correction

You may request that incorrect or incomplete information about you be corrected. Some information can be updated directly from your account settings.

7.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, it may not always be possible to fulfill this request in full where legal obligations or ongoing disputes apply.

7.4 Right to Object to Processing

You may object to the processing of your information or withdraw your consent at any time with regard to marketing communications.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact us via live chat or email: [email protected]

Protection of Minors' Information

9bat is for users aged 21 and above only. We do not knowingly collect information from minors. If a person provides false information about their age to open an account and this is later proven, the account will be closed immediately and the stored data will be deleted.

If you suspect that we may hold information belonging to a minor, contact us immediately at [email protected].

International Data Transfers

9bat's technical infrastructure may operate on servers located in different countries. Your information may be transferred to countries that do not have the same level of data protection laws as Bangladesh.

However, 9bat ensures that all data transfers are conducted in accordance with the protection standards set out in this policy, and that third-party service providers are contractually bound to comply with our privacy standards.

Third-Party Links & Services

The 9bat platform may include content from third-party game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, and Microgaming. These providers follow their own privacy policies.

We are not responsible for the privacy practices of these third parties. We recommend reading their own privacy policies before using their services.

Policy Changes & Updates

9bat may update this privacy policy from time to time due to business changes, legal updates, or technological developments. For significant changes, we will:

• Publish a notice on the website
• Notify registered users by email or platform notification
• Clearly state the effective date of the changes

Continued use of 9bat after any changes will be considered acceptance of the new policy.